Sr tech support candidate wanted to fill attractive job in salary and benefits with a leading company in San Francisco California. This tech support position may also be available in other areas.

As a member of the Support Organization this person will provide product technical support to customers in web caching and HPC system environments. This person will work closely with the QA and Engineering teams to insure our products meet customer expectations. The candidate will deliver high-quality technical assistance for data center appliance products through phone, web and email. Independently debug broad, complex and unique clustered systems issues. Perform installation and product trainings.

Job Position Responsibilities:

Providing hardware and software technical support to customers. This includes the installation and configuration of clustered server modules, as well as diagnosing system and network connectivity issues

Manage critical customer accounts and escalation requests and provide customer advocacy for, and timely resolution of product issues

Document and reproduce customer related NFS and Memcache workload problems, and coordinate bug fixes through QA and Engineering

Work with Engineering and Technical Marketing to enhance the end-user product experience via product and product documentation changes

Document all customer interactions as cases in our CRM database.

Contribute to and maintain customer facing knowledge base articles

Tech Support Job Requirements:

The candidate will have a demonstrated track record of providing outstanding customer service in a networked systems environment

Must have a strong ability to accurately gather, communicate, and document technical issues

You must possess excellent knowledge in NFS, Linux, and networking and have proven skills in supporting end-users and resolving product issues for network storage applications (NAS)

You should also have experience in test planning and documentation

You must have at least 3-5 years of experience in networking and supporting Linux systems in an HPC environment

You should have knowledge of scripting languages (shell, perl, php etc.)

Experience with LAMP and other web stack technologies plus knowledge of web caching technologies (Memcached) is a plus

Education: BS Eng or CS preferred

Compensation: Includes salary, options, health benefits, access to 401k plan

Email resume for this job to nhunter@sp3group.com

Software Engineer Trading Strategies, Hollywood and LA California

Contact us with the job title in the subject line to inquire or visit High End IT Jobs for more detail of these positions.

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